We are on the edge of an artificial intelligence (AI) revolution which many workers are understandably scared of. However, we can completely control this revolution if we choose to do so. This is because AI is not living and breathing. AI is simply a tool in the control of its makers and users. Generative AI and sentient AI are two vastly different things — and I believe workers are starting to understand this difference.
The launch of ChatGPT and its explosion into the zeitgeist changed everyday citizen’s views of what AI actually is. Prior to ChatGPT, AI was some nebulous technology that people said the name of without really understanding anything about it. Now, they have at their fingertips a software they can use at will.
So, what is the next step to help workers accept AI as a tool for positivity, growth, and forward movement? I believe, leaders, not only in the AI space, but at every company that is leveraging AI for their benefits, must be able to present new applications of AI to their employees and customers in a way that is transparent, traceable, and explainable.
Companies need to be transparent about how they use AI. This is crucial for building trust, ensuring accountability, mitigating biases, promoting fairness, empowering users, and complying with regulations. Transparency fosters innovation and collaboration while preventing legal and reputational risks. By openly communicating AI processes, addressing biases, and adhering to ethical guidelines, companies demonstrate their commitment to ethical standards and stakeholder trust.
