New recommendations from the AEPD on the use of chatbots with AI

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Chatbots with Artificial Intelligence (AI) are revolutionizing all sectors. ChatGPT or Bard being the most used, these chats not only offer quick answers to our questions, but can also perform increasingly complex tasks, providing significant savings in time spent on daily tasks.

However, as users aware of the importance of privacy and security of our data, it is essential to use chatbots responsibly.

Recommendations of the AEPD

Aware of the risk in terms of privacy, the Spanish Data Protection Agency (AEPD) has published some recommendations to take into account to safely use these tools.

1. Understand and review what the ChatBot offers

Before interacting with a chatbot, and asking it questions or tasks, it is important to understand its purpose . Chatbots are used in various contexts, from providing product information to providing technical support.

Learn why ChatBot has been implemented on a website or app and how it can help you before sharing personal information. Likewise, it is essential to check that it includes a privacy policy detailing the data processing to be carried out, the best trademark registration services information about the algorithm used or whether the chatbot will learn from the information provided, as well as clear identification of the Data Controller.

To the surprise of some users, from Bard, Google’s chatbot , the information and queries made to said chatbot are not only used to train the algorithm of this tool and other paid AI tools offered by Google, but also, from Google, has proceeded to index the results of these conversations in its search engine. From Google they affirm that it is true that it happens, but that they are working on blocking the indexing.

2. Reject request for unnecessary data

The AEPD advises users to reject the request for unnecessary data, not to give consent for the processing of certain data without granting the possibility of withdrawal of processing, or to make international transfers to countries without sufficient guarantees of adequacy implemented.

The AEPD suggests that you only share the information necessary to fulfill the purpose of the chatbot. In most cases, you shouldn’t have to provide highly sensitive data, such as your social security number or financial information.

If a chatbot requests excessive data, consider whether it is truly necessary and whether you are comfortable providing it, as loss of control over that data is a possible risk.

If at any time you feel that the privacy of your data is compromised during a conversation with a chatbot, do not hesitate to inform the authorities or even file a claim with the AEPD.

The AEPD suggests that you only share the information necessary to fulfill the purpose of the chatbot. In most cases, you shouldn’t have to provide highly sensitive data, such as your social security number or financial information.

If a chatbot requests excessive data, consider whether it is truly necessary and whether you are comfortable providing it, as loss of control over that data is a possible risk.

If at any time you feel that the privacy of your data is compromised during a conversation with a chatbot, do not hesitate to inform the authorities or even file a claim with the AEPD.

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